Join our team

We are looking for Territory Managers with experience and knowledge of the dental & acute care market that have an entrepreneurial spirit. Our Territory Managers are highly motivated to support our customers, get our products out to market, and collaborate as part of a fantastic team as they build their own business.

Opportunities in the US are available in:

Los Angeles, CA

Washington, DC

Miami, FL

Detroit, MI

Portland, OR

Pheonix, AZ

Nashville, TN

Pittsburgh, PA

Cleveland, OH

Indianapolis, IN

Baltimore, MD

New York, Buffalo, Bronx, NY

Louisville/ Lexington KY

Opportunities in Canada are available in:

Ottawa, ON, Canada

Quebec City, QC, Canada (Bilingual requirement)

For more information, please review our ENGLISH AD or our FRENCH AD.

Acute Care Territory Manager

POSITION DESCRIPTION

Andau Medical is looking for An Acute Care Territory Manager with an entrepreneurial spirit.  If you want to bring value to patient care with the most innovative products available, then we want you!  Our Territory Mangers are highly motivated to support our customers, get our products out to market, and collaborate as part of a fantastic team as they build their own business.

The successful candidate will help develop our product lines and grow market share within the acute care medical product industry. You will effectively manage all aspects of our B2B sales cycle – from the initial market research to continuous relationship building with clients. You will be responsible for building, maintaining, and expanding your portfolio within your assigned territory, work in partnership with the Andau functions to accelerate growth, and ensure an overall positive customer experience. In return, Andau provides rigorous marketing campaigns and ongoing product training to support the ideal entrepreneurial candidate, as well as a generous commission structure with unlimited earning potential.

RESPONSIBILITIES

• Source and qualify active leads through referrals.
• Prospect and cold call on targeted decision makers.
• Maintain positive working relationships with all current accounts as well as upsell solutions for increased revenue generation.
• Maintain knowledge of the current industry and competitive landscape including competitors and competitive products.
• Attend and participate in sales meetings, training programs, conventions, and tradeshows as directed.

REQUIREMENTS

• Bachelor’s degree preferred.
• Minimum five (5) years of experience in direct sales with a proven sales track record
• Minimum three (3) years of experience in acute care medical product sales
• Strong track record of quota attainment and exceeding sales objectives.
• Demonstrated ability to multi-task.
• Extreme attention to detail.
• Ability to prioritize.
• Ability to successfully engage and interact with customers.
• Adept at listening and articulating in both oral and written communication.
• Excellence in process management and organizational agility.
• Professional presentation skills.
• Positive attitude
• Hunter sales drive

WHY YOU SHOULD CONSIDER THIS ROLE

• You love helping and connecting with people.
• You are a problem solver who likes to pitch in to help team get the job done.
• You thrive in a fast-paced and changing environment.

Please submit resume and cover letter to hr@andaumedical.com.

Andau Medical is committed to equitable, diverse, and inclusive initiatives in our recruitment processes as well as our corporate culture. We welcome applications from all qualified persons.

We thank all applicants for your submissions however, only candidates being considered for this role will be contacted

Solutions Specialist

The Solutions Specialist ensures maximum customer satisfaction for products sold by Andau Medical. Reporting to the Customer Support Manager, it is important for this role to increase customer satisfaction, loyalty, and retention by meeting customers expectations, including resolving customer issues and complaints.

RESPONSIBILITIES

· Maintain a positive, empathetic, and professional attitude towards customers and Territory Managers.

· Ensure customer satisfaction and provide professional customer support through acknowledging and resolving complaints.

· Provide problem-solving resources and solutions.

· Respond promptly to customers and Territory Manager inquiries.

· Manage high volumes of troubleshooting tickets to identify, register and categorize incidents.

· Interface with customers to diagnose and troubleshoot problems with medical devices.

· Recommend and perform remedial actions to correct problems based on knowledge and corporate policy.

· Consult and provide advice to Territory Managers and customers on the proper use of medical devices.

· Liaise with supply vendors and customers to ensure the medical devices are functioning as expected.

· Maintain comprehensive understanding of Andau products (inside and out) in order to accurately respond to customer and TM inquiries.

· Perform repairs and adjustments to loupes products in a timely manner.

· Monitor and report trends to identify opportunities to improve the customer experience.

· Learn different areas of the Customer Service department to be able to provide support and back up (i.e., processing orders, shipping and receiving, TM questions).

· Maintain technical skills and clinical knowledge on our rework machine to make repairs on our loupes. Attention to detail is key for this part of the job.

REQUIREMENTS

· Ability to stay calm when customers are stressed or upset.

· Strong attention to detail and organizational skills.

· Comfortable communicating effectively in a virtual world through MS Teams videos, phone calls and emails.

· Comfortable using computers and learning new programs.

· Experience working with customer support and working in collaborative environment.

· Critical thinking and problem solving. The ability to look from all angles to ensure that the customer problems are being addressed.

WHY SHOULD YOU CONSIDER THIS ROLE

· You love helping and connecting with people.

· You are a problem solver who likes to think on their feet and enjoy challenges.

· You thrive in a fast-paced and changing environment.

Please submit resume and cover letter to hr@andaumedical.com.

Andau Medical is committed to equitable, diverse, and inclusive initiatives in our recruitment processes as well as our corporate culture. We welcome applications from all qualified persons.

We thank all applicants for your submissions however, only candidates being considered for this role will be contacted