Privacy Policy

www.andaumedical.com (the “Site”) is owned and operated by Andau Medical Inc. (“Andau”).  Andau can be contacted at (844) 263-2888; 18803 – 111 Avenue, Edmonton, Alberta, T5S 2X4, Canada.

 

Purpose

The purpose of this privacy policy (this “Privacy Policy”) is to inform users of our Site of the following:

1. 1. The personal data we will collect;
   2. Use of collected data;
   3. Who has access to the data collected;
   4. The rights of Site users; and
   5. The Site’s cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site and explains how Andau and Andau affiliates (“Affiliates”) collects, uses and discloses personal information and what rights you have in relation to your personal information.

Consent

By using our Site users agree that they consent to:

1. The conditions set out in this Privacy Policy; and
2. The collection, use, and retention of the data listed in this Privacy Policy.

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected Automatically

When you visit and use our Site, we may automatically collect and store the following information:

1. IP address;
2. Location;
3. Hardware and software details;
4. Clicked links; and
5. Content viewed.

Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:

1. First and last name;
2. Email address;
3. Phone number;
4. Address;
5. Purchase and product information;
6. Payment information; and
7. Auto fill data.

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used for the following purposes:

1. Doing business with you:

– responding to queries;
– establishing your organization in our systems;
– providing your organization with products and services you have requested from us;
– managing orders;
– processing payments in respect of our products and services;
– registering your products and warranty and service requirements;
– troubleshooting;
– sending you product or service-related communications;
– managing and administering user accounts and profiles you have with us;
– resolving any complaints from or disputes with you.

2. Legal and regulatory compliance:

– performing identity, financial and credit searches, screening and checks;
– keeping records;
– maintaining the security and integrity of our systems, platforms, premises, and communications;
– information on products purchased as required for compliance in the event of recalls;
– monitoring our systems and processes to identify, record, and prevent fraudulent, criminal and/or otherwise illegal activity;
– complying with instructions, orders, and requests from law enforcement agencies, any court or otherwise required by law;
– complying with our general regulatory and statutory obligations;
– obtaining legal advice, establishing, defending and enforcing our legal rights and obligations in connection with, any legal proceedings.

3. General business requirements

– continuously revieing and improving our products and services and developing new ones;
– business and commercial analysis;
– monitoring and producing statistical information regarding the use of the Andau services and analysing and improving their functionality;
– training our staff;
– purchasing maintaining, and claiming against our insurance policies;
– managing the proposed sale, restricting, transfer or merging of any or all part(s) of our business, including to responding to queries from prospective buyers or merging organizations.

4. Marketing:

– managing, planning, and delivering our business and marketing strategies;
– sending you information about similar and/or related products and services;
– sending you marketing communications;
– analyzing how our marketing communications are used by you;
– conducting surveys for benchmarking, continuous improvement, and marketing purposes.

Who We Share Personal Data With

We only share personal information with other parties if this is necessary for the purposes described above, you have given us your consent, or we are obliged to do so by law.

1. Recipients who are not Affiliates – we have relationships with various companies who help us operate our business and who may need access to your personal information for doing so, including the following: IT service providers, customer support providers, marketing service providers, social media platforms, business partners and joint ventures, professional advisors and consultants (ie. legal counsel), and insurers. We may also have the obligation to share your personal information with government authorities, and courts. If we decide to reorganize or divest our business through sale, merger, or acquisition, we may share personal information about you with actual or prospective buyers.

2. Affiliates of Andau – Andau has a number of Affiliates, and each Affiliate may work with other Affiliates for business and operational purposes. Personal information is only shared with other Affiliates if we have a legal basis for doing so and if this is necessary for one of the purposes described above. Andau and its Affiliates have concluded a group-wide agreement on the handling of personal information for this purpose.

3. Other recipients – we also share your personal information with other recipients if you ask us to do so. For example, if you are a potential dental patient who is searching on our websites for doctors with particular expertise, we will share the contact details you provide with a dental provider with the necessary expertise to facilitate setting up an appointment.

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

1. If the law requires it;
2. If it is required for any legal proceeding;
3. To prove or protect our legal rights; and
4. To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

Do you have to provide your personal information to us?

We may ask you to provide certain personal information to us. You are not required to provide us with your personal information. However, if you choose not to do so, we may not be able to enter into or continue a business relationship with you/your organization or to provide you with marketing communications.

How Long We Store Personal Data

User data will be stored until the purpose the data was collected for has been achieved. In particular, we set our retention periods carefully under consideration of different general principles, including the following:

1. Whether we are obliged to keep your personal information (ie. for tax purposes);
2. Whether you have asked us to stop using or instructed to keep your personal information;
3. Whether we have an existing business relationship with you;
4. Whether we will likely use your personal information in the future;
5. Whether your personal information is relevant to future legal claims;
6. Whether your personal information is particularly sensitive; or
7. Whether keeping your personal information would have a significant impact on you.

Once the applicable retention periods are expired, we will securely delete or anonymize your personal information. If you would like to have further information about our retention practices, please contact us at the contact addresses listed above.

How We Protect Your Personal Data

In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities. All data is only accessible to our employees. Our employees are bound by strict confidentiality agreements and a breach of this agreement would result in the employee’s termination.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore, we are unable to guarantee the security of user data beyond what is reasonably practical.

Children

We do not knowingly collect or use personal data from children under 13 years of age. If we learn that we have collected personal data from a child under 13 years of age, the personal data will be deleted as soon as possible. If a child under 13 years of age has provided us with personal data, their parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our privacy officer:

Kristine Thompson
Privacy Officer
kris.thompson@andaumedical.com

Do Not Track Notice

Do Not Track (“DNT”) is a privacy preference that you can set in certain web browsers. We do not track the users of our Site over time and across third party websites and therefore do not respond to browser initiated DNT signals.

How to Opt-Out of Data Collection, Use or Disclosure

In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:

1. You can opt-out of the use of your personal data for marketing emails. You can opt-out by clicking “unsubscribe” on the bottom of any marketing email or updating your email preferences under “Your Account.”

Cookie Policy

A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We use the following types of cookies on our Site:

1. Functional cookies – Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits; and
2. Third-Party Cookies – Third-party cookies are created by a website other than ours. We may use third-party cookies to monitor user preferences to tailor advertisements around their interests.

Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy, we will update the “Effective Date” at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Contact Information

If you have any questions, concerns or complaints, you can contact Kristine Thompson, Privacy Officer at kris.thompson@andaumedical.com.